not very safe!! nobile Posts: 574 Forumite. Website being flagged by Virgin Media's "Web Safe" security feature. Welcome to Virgin Media’s help and support page. Access your Hub's configuration page -. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos. Afterward, click Apply and save your settings. Select SPAM Settings. Reply. For the best protection on your most-used devices, install F. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Web Safe is not automatically turned on for customers joining before this date. Click: Settings. You need to appreciate though that ISP's like Virgin Media don't decide to block sites unilaterally. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. 9. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Click: My Apps. 6 - 6. BTW is there a reason why you are access the old site page for Web Safe?. You can actually reach out to Virgin Media and. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Web Safe is not automatically turned on for customers joining before this date. e. Now costing just £27 per month on an 18-month contract, Virgin Media’s M350 broadband-only package is discounted by a whopping 52 percent this Black Friday, down from its normal price of £56 per month. AS Name. 9. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 168. It keeps asking me to log in and when I do , it just keep repeating to log in and not letting me access the Web safe. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. Virgin Media. Networking and WiFi. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. 2020; 7 thoughts on “Virgin Media's Free WiFi Sharing Comes With A Cost” 2015-08-23 11:38There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. In response to lotharmat. With easy setup, get your fibre-optic deal now. Options. Microsoft Defender Firewall: Microsoft’s long-standing firewall isn’t quite as glossy as those you’ll get from Kaspersky or ESET, but provides capable protection against network threats. @blueyonder. QuickStart, set up and connections. And finally, you can add timing restrictions. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Web Safe consists of Virus Safe and Child Safe. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Click here to view more details on content filters from Virgin Media’s Web Safe. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Compare our best Fibre broadband deals in your area with average download speeds of up to 1130Mbps. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Virgin TV V6 Box - Awesome Entertainment | Virgin MediaVirgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. It works with any device connected to your home network to block websites with viruses or. Same issue as the previous account holders posted. Virgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media has today become the last of the big broadband ISPs to launch free Parental Controls (Web Safe), which support the Government demanded network-level filtering technology to help censor “potentially age-inappropriate websites“. Options. Can I then enable Web Safe on just that guest network and not the main one? I don't want to enable Web Safe on the main one as it doesn't allow VPNs but I need to use a VPN. These are two settings — Virus Safe and Child Safe. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. ; Click the Buy more button. These are two settings — Virus Safe and Child Safe. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. - Inappropriate sites that are included as default. Options. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. com 9. com. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. If you want to know more, the updated sections are 6. We think it’s a great way for you to control what your kids see on the web. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Note: the number of licenses you have on your current subscription and the amount you have in your credit are displayed on the left. 1. on 26-08-2022 16:41. Virgin Media 'Web Safe'. Thank you for reaching out to us in our community and welcome, we are aware of an issue with Web safe and customers being unable to activate or deactivate, we are working on this and aim to get this resolved ASAP, apologies again for any inconvenience caused. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. To be frank, this is not on Virgin Media to solve this for you. No bank or credit card details are required for the trial. 123 and 194. £8p/m extra or included with Gig1 or Volt. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web. Get FormIf Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. 0 Kudos. 8 and/or 1. 222. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Stay safe online. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Virgin TV V6 Box - Awesome Entertainment | Virgin MediaVirgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. com. 8. That can be turned off, or just don't use Virgin Media DNS. Learn more. This means that first port of call should always be each and every Vendor that's listing your site. They will be able to check what email address you are using by going. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. Select the SPAM setting you’d like to use: Reject All Spam messages. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. co. I have a similar issue. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". VPN Apps for all devices and unlimited simultaneous connections. A managed firewall solution dramatically reduces the size of that problem, easing the pressure on already stretched IT departments while. Still I'm getting "AccessDeniedAccess Denie. Vodafone Makes sure your dns settings on your computer are manually set - 8. Unlimited online protection for all your devices for just £3 a month, powered by F-Secure. WiFi hotspots. Web Safe is not automatically turned on for customers joining before this date. Excludes broadband faults and broadband network outages. See. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. View our award winning TV only packages and deals with all the best channels, latest live sports & blockbuster films you love in one, convenient place. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. Sorry to hear of the issues with the web/child safe. Virgin Media is a proud founding member of Internet Matters – a tool designed to help adults keep children (aged 0-14+) safe online. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. We created Web Safe for our customers to make browsing safety a no-brainer. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Parental controls and Safe Web are switched off. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. You’ll find these details on your bill or welcome email. Virgin Media has child-safe filters that block content deemed inappropriate for children, along with anonymization services like VPNs. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. on 06-03-2023 16:05. Virgin Stream hub offering money-back for. Web safe provides ultimate protection when using the internet. We recommend keeping Virus Safe on. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls?. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. That can be turned off, or just don't use Virgin Media DNS. View our award winning TV only packages and deals with all the best channels, latest live sports & blockbuster films you love in one, convenient place. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin Media; My Virgin Media; Shop;. Sign in to My Virgin Media a. If your site is blocked by a majority of ISPs, it may be that there is a. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. And we don’t mean wrapping them in bubble wrap. Every computer on the internet must have a unique. Re: Web safe on 17-10-2021 16:47 Rather than post the same question across multiple threads (which is against forum rules and can cause confusion), please stick to one thread for one question. Get NordVPN - the #1 VPN for Virgin Media. com. virginmedia. These are two settings – Virus Safe and Child Safe. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 99 a month for two years. Switch on Child Safe. on 09-09-2023 11:35. 222. Options. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. For fraudulent e-mails, forward to phishing@virginmedia. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. By default Web Safe is on and it requires your device (s) use Virgin Media DNS. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Try again to see if problem persists. Switch on Child Safe. Virgin Media pricing. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Options. I'm not a Virgin media customer, only Virgin mobile, and I can't access the websafe settings unless I set up an account with Virgin media, which I can't do, because it needs my Virgin media account number and area ref, and I don't have one!Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 220. Black Friday deal: Save £522. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Login in the the Virgin Media online account and try the to enable websafe. 9. Virgin Media takes online safety seriously. Surfshark: The best budget VPN for Virgin. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. I checked the DNS entries for NordVPN. Solved: Hi, I can't seem to turn on Web Safe. Restrictions. Abdelmonem. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Unlimited online protection for all your devices for just £3 a month, powered by F-Secure. Look out for the envelope in the top right-hand corner. Click Apply. and see if you are able to save the changes; if successful then use that page in future until Virgin Media decide to solve the issues with the new Web Safe page. Best VPNs for Virgin Media. Available with M50 broadband or faster. I added it to the 'allowed websites' list, and it's working fine. What’s more, it’s compatible with all. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. With an average download speed of 362Mbps, and an upload speed of 36Mbps this incredibly fast connection will. What’s more, it’s compatible with all. Child Safe not working in Security matters 3 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; MISOLD AND DIRECT DEBIT SET UP WITHOUT CONSENT WITH O2!!! in Security matters 16-09-2023; Websafe Off but still blocking sites in Security matters 02-09-2023Other features include Web Safe, F-Secure SAFE and the usual DHCP and firewall which can be tweaked. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. 0345 6000 789 * from your child’s phone to turn on parental controls. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Security protection – Virgin Media Web Safe has Virus Safe and Child Safe included, to help keep your devices and your family safe online for no extra cost. Solved: Hi, I've just had this email apparently from Virgin Media (the email address supposedly used is webteam@virginmedia. Web Safe will help you block access to web sites that are known to be infected or to distribute malware. 1) I thought the results wouldnt show but they did. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. NordVPN: Our #1 pick for Virgin Media customers. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. Adjust the settings according to the level of protection you want. For residents in Ontario and Quebec, Virgin Plus offers an. This includes restricting children from accessing inappropriate or adult content. We created Web Safe for our customers to make browsing safety a no-brainer. Click here to see the listingsPrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. We give all our customers a complete, market leading security package called Virgin Media. Networking and WiFi. 0 Kudos. For fraudulent e-mails, forward to [email protected] Media is the market leader in the UK when it comes to broadband speeds, with average downloads of 1130Mbps from its range-topping Gig1 package. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. 5. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Thirdly, Virgin Media uses a Child Safe feature that lets you restrict websites unsuitable for children. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode, third-party router. If you're still having issues changing your settings, please let us know. My Virgin Media App. Virgin Media Web Safe comes free with any Virgin Media broadband package and provides wifi-level protection for all devices connected to your router. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously – and all at rapid speeds. £8p/m extra or included with Gig1 or Volt. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Browse Virgin Media Virgin Media Community. Web Safe requires the use of Virgin Media DNS to work. There are two. Form Popularity . . 100 and 194. Hi, I cannot access Web safe/ child safe. Take a look at the pull-out tab on the side of the Hub 3. Unless virgin is specifically blocking the IPs of your. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. on 06-05-2023 22:30. VodafoneMakes sure your dns settings on your computer are manually set - 8. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. You can also easily manage your guest network settings on the Virgin Media Connect app. For best. 4. 8. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. And finally, you can add timing restrictions. So I've recently moved into a shared household, with a Virgin Media router. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. Select the SPAM setting you’d like to use: Reject All Spam messages. Virgin Media accepts no responsibility for personal online activity. If you changed the computer's network settings to use any Public DNS does that re-gain access. You may want to start by seeing what your site report looks like using a tool like Blocked. Web Safe is not automatically turned on for customers joining before this date. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Hi, Has anyone else experienced experienced getting Access Denied errors when accessing common websites like ebay etc? I have a SuperHub3. This includes restricting children from accessing inappropriate or adult content. Recycle or return your kit. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Apps and extras. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 9. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 8. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. I've accessed websafe before but now when I select 'manage websafe settings ' it reverts me back to the service status screen. Changing network settings to use any Public DNS should re-gain full access for the device. Virgin Media's Web Safe parental controls essentially block access to sites thought to be unsafe for kids or contain phishing technologies or viruses that can harm your computer. Billing and payments. 9. Do I need Internet Security and Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Free Virgin Media Hub 5 Wi-Fi router. Remember that controls will only work on devices connected to your home broadband with parental. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. . Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Child Safe. 8. 67. . * Call costs may vary. No bank or credit card details are required for the trial. . Up to 3 WiFi Pods if needed. Either the customer can't move the sliders or they can but without effect. Virgin Media accepts no responsibility for personal online activity. All devices would need to be re-connected to the WiFi. Toggle the button next to Child Safe option to turn it Off. Learn how you can change Web Safe settings to turn Child Safe off. 1. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. Our Virgin TV V6 box, where awesome entertainment comes together. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls?. Virgin Media Just Gave All Of Their Customers Plausible Deniability 2014; Review: Virgin 1Gbps Fibre. on 05-07-2022 19:36. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 65% of young people aged 11-16 are in favour of the. Malware & Porn. TV. I just got a URL from the IT team for the VPN. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. How to turn on Child Safe. 222 and 208. Try. We'll be more than happy to assist from here!Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 29 minutes ago. Virgin Media customers can get unlimited online protection. In order. I am trying to turn on the web safe settings but it's not working. Web Safe occasionally flags innocent content as well, which is why so many people want to know how to bypass Virgin Media’s block features. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Any website unsuitable for children is blocked by default. You can also stay safe online with the included security tech: Web Safe, F-Secure SAFE and parental controls. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. Welcome to the community and thanks for taking the time to post your issue on the forums. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers? 0 Kudos Reply. We'll go over how to set up the filter, what. Select SPAM Settings. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. So if I search, as a random example, Pornhub, I get "no search results", just as I should. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 168. 0. Move message to Spam folder (default) Flag a message as. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Up to 3 WiFi Pods if needed. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Go to 192. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksQuickStart, set up and connections. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. com (blocked by Web Safe), bestvpn. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Is a VPN installed on your Inspiron 5559, and do you have any third-party software like McAfee WebAdvisor or an app provided by your ISP (e. I decided to check my parental controls were switched on - Virgin websafe - and they are. Web Safe is an optional setting that does DNS based filtering. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media; My Virgin Media; Shop; Help;. Virgin Plus helps Members talk more, stream more, play more, and ultimately live more. Web Safe turned off but still blocking websites. Go to your browser settings and click Advanced settings. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. After that, it’s just £3 per month (or £30 a year). Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. on 18-10-2022 19:33. NordVPN: Our #1 pick for Virgin Media customers. Where can I send a false positive to remove my website in the list of blacklisted website. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. Access your bills, diagnose faults and manage your package. We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. Help put your mind at ease with Internet. Stay safe online. Users can change their settings at any time in My Virgin Media. Please enter your email. At time of posting Virus Total still shows 3 security providers reporting your site as malicious and 1 reporting it as suspicious. We are able to update this setting for you manually too, we just need to confirm a few account details. All Rights ReservedOptions. Users can change their settings at any time in My Virgin Media. Try computers with Cisco’s OpenDNS using 208. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals;Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Check in your account settings on their website. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Our Virgin TV V6 box, where awesome entertainment comes together. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Web Safe is not automatically turned on for customers joining before this date. It’ll help to protect any device that’s connected to your Virgin Media home network to keep you, your family and your gadgets safe. Web Safe is not automatically turned on for customers joining before this date. Once logged in, select ‘My apps’ tab’. And lastly, the company might also slow down access to certain streaming and file-sharing traffic. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. ; Under Review your. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Log in to My Virgin Media. Virgin Media takes online safety seriously. WiFi on the London Underground: Activation required. 0.